Rundles Zotsatira za Kafukufuku Wamakasitomala: Kudzipereka Kuchita Zabwino

Ku Rundles, timanyadira kuti timapereka ntchito zamakhalidwe abwino zomwe zimagwirizana kwambiri ndi zosowa zamakasitomala athu. Kudzipereka kwathu pakukonza ngongole zapamwamba komanso zoyenera kumawonekera muzotsatira za kafukufuku wamakasitomala aposachedwa, zomwe zikuwonetsa kudzipereka kwathu pantchito zapadera komanso kukhutiritsa makasitomala.

Posachedwapa tidachita kafukufuku pakati pa makasitomala athu, ndikudzipereka kuti apereke ku Trussel Trust pa mayankho aliwonse omwe amalizidwa. Tinalandira mayankho kuchokera kwa makasitomala athu opitilira 50%, zomwe zidapangitsa kutipereka ndalama zokwana £500 ku Trussel Trust. Ndife othokoza kwa makasitomala athu chifukwa chotenga nawo mbali komanso ndemanga zawo.

Chimodzi mwazinthu zazikulu zomwe tidayeza ndi Net Promoter Score (NPS), zomwe zikuwonetsa kuti makasitomala athu ali ndi mwayi wopangira Rundles kwa anzawo. Ndife okondwa kupereka lipoti la NPS ya 63, chizindikiro champhamvu cha kukhutira ndi kukhulupirika kwa kasitomala. Cholinga chathu cha chaka chamawa ndikuwona kuwonjezeka kwa chiwerengerochi pamene tikupitiriza kupititsa patsogolo ntchito zathu.

• Kusintha Ndalama: 98% ya omwe adafunsidwa adakhutitsidwa kapena kukhutitsidwa kwambiri ndi kuchuluka kwa ndalama zomwe Rundle amawapangira. Izi zikuwonetsa mphamvu zathu popereka zotsatira zandalama kwa makasitomala athu.
• Kuthetsa Ngongole Mwachilungamo komanso Mwaukadaulo: 98% yamakasitomala amapeza kuti Rundle ndi yothandiza kwambiri kapena yothandiza pakuthana ndi ngongole mwachilungamo komanso mwaukadaulo. Izi zikutsimikizira kudzipereka kwathu ku machitidwe abwino komanso akatswiri.
• Team Professionalism: 100% yochititsa chidwi ya omwe adayankha adavotera ukatswiri wa mamembala a gulu lathu ngati labwino kapena labwino. Izi zikuwonetsa miyezo yapamwamba yomwe timasunga pochita zinthu ndi makasitomala.

Ndife onyadira kuzindikira zopereka zabwino za mamembala a gulu lathu, ndi makasitomala angapo omwe akuwonetsa anthu omwe apereka chithandizo chapadera. Nawa ndemanga zochokera kwamakasitomala zomwe zikuwonetsa kudzipereka kwa gulu lathu komanso mtundu wa ntchito zathu:

• "Emma Pryke ndi Samantha Roberts akhala anzeru. Onse ndi oleza mtima kwambiri ndipo amamvetsetsa ntchito zathu, zomwe zimaphatikizapo kuchedwa kuyankha. Gululi likuvomera kuti ndi mwayi kwa Rundles. "
• "Mike Harkins ndi katswiri ndipo amamvetsetsa zosowa za khonsolo yathu. Ndiosavuta kuthana nawo ndipo nthawi zambiri amathetsa vuto lililonse mwachangu. ”
• "Michelle Diggin ndi Woyang'anira Akaunti wabwino kwambiri yemwe watithandizira titafuna. Gulu lodandaula lidachita bwino kwambiri ndipo lidathana ndi zovuta mwachangu. ”
• "Nick Francis nthawi zonse amakhala wothandiza, waulemu komanso wodziwa kutithandiza. Tapanga ubale wabwino ndi Rundles pazaka zambiri, ndipo Nick wakhala gawo lalikulu la izi. ”

Timayamikira ndemanga zowonjezera ndi malingaliro operekedwa ndi makasitomala athu ndipo tikudzipereka kugwiritsa ntchito ndemangazi kuti tipititse patsogolo ntchito zathu. Cholinga chathu ndikusungabe kuchuluka kwamakasitomala komanso chidaliro chamakasitomala, kuwonetsetsa kuti ngongole zangongole zachitika mwachilungamo komanso zaukadaulo.

Tipitiliza kuchita kafukufukuyu chaka ndi chaka kuti tiziona momwe tikuyendera komanso kudziwa zomwe tikuyenera kusintha. Cholinga chathu ndikuwona kuwonjezeka kwa Net Promoter Score yathu chaka chamawa, kuwonetsa kudzipereka kwathu kosalekeza kuchita bwino komanso kukhutitsidwa ndi kasitomala.

Emma Watson, posachedwapa kuwonjezera pa gulu la Rundles, anafotokoza maganizo ake pa zotsatira za kafukufuku: "Ndinasangalala kuona zotsatirazi, zomwe zimatsimikizira kuti ndalowa nawo kampani yoyenera! Zikuwonekeratu kuti Rundles adadzipereka kuchita bwino komanso kukhutitsidwa ndi kasitomala. "

Amy Collins, Managing Director of Rundles, adawonetsa kunyadira kwake pazotsatira ndi gulu lake: "Ndimakondwera kwambiri ndi zotsatira komanso khama la gulu lathu lonse. Kafukufukuyu akuwonetsa kudzipereka kwathu popereka chithandizo chapamwamba kwambiri komanso chidaliro chomwe makasitomala amatipatsa. ”

Zikomo kwa makasitomala athu onse chifukwa cha chikhulupiriro chawo ndi mgwirizano. Pamodzi, tidzapitirizabe kupeza zotsatira zabwino pazochitika zilizonse.