Ndipanga bwanji dandaulo

Zikakamizo

Ku Rundles, mfundo zathu zazikulu zimakhazikika pa chilungamo ndi ulemu. Timakhulupirira ndi mtima wonse kuti aliyense akuyenera kumvedwa ndi kuyamikiridwa. Timadziwa kuti nthawi zina zinthu sizingayende monga momwe tinakonzera, ndipo izi zikachitika, timadzipereka kuti tithane ndi vuto lililonse mwachangu komanso mwachilungamo. Kudzipereka kwathu ku chilungamo ndi ulemu sikugwedezeka, ndipo tiri pano kuti tiwonetsetse kuti liwu lililonse likuvomerezedwa, ndipo nkhawa iliyonse imayankhidwa mofanana ndi chisamaliro chapamwamba.

Momwe mungapangire Dandaulo

Kuti muwonetsetse kuti madandaulo anu avomerezedwa ndikuyankhidwa mwachangu, chonde titumizireni mukakhala ndi chifukwa chodandaulira pogwiritsa ntchito imodzi mwa njira izi ndikuphatikiza umboni uliwonse wochirikiza:

• Email: complaints@rundles.org.uk
• Polemba: PO Box 1113, Market Harborough, Leicestershire, LE16 0JF
• Fomu Yotumizira Webusaiti: Pitani patsamba lathu pa www.rundles.org.uk/contact

Ngati zosankhazi sizili zoyenera kwa inu, chonde imbani foni kumalo athu ochezera pa 0800 081 6000 kuti mupemphe kuyimbiranso foni kuchokera ku Gulu Lathu Lothandizira Makasitomala, lomwe lidzakambirane nanu zovuta zanu ndikukupatsani yankho loyenera.

Njira Yamadandaulo

Timatsatira njira yolunjika yosamalira madandaulo kuti tiwonetsetse kuti pali zinthu zowonekera. Tichita kafukufuku wathunthu, kuphatikiza kuwunikanso zolemba zamilandu, zojambulira pafoni, ndi makanema a Body Worn Video, kuti tithane ndi vuto lililonse mwachangu komanso moyenera.

Kuyamikira

Tidzavomereza madandaulo onse olembedwa mkati mwa masiku 2 ogwira ntchito atalandira. Chivomerezochi chidzatumizidwa kudzera pa imelo ngati nkotheka.

Kusamvana Mwamwayi

pamene kasitomala akudzudzula Rundles adzayesa kuthetsa vutoli mwamsanga komanso mwamwayi poyamba. Woyang'anira wotsogolera aziwunikanso zolembazo ndikukambirana madandaulowo ndi mamembala onse ofunikira a gulu lathu. Adzawunikanso makanema a Body Worn Video ndi zojambulira patelefoni pomwe zikuyenera kudandaula. Woyang'anira adzayankha kudzera pagulu lathu la Customer Service.

Tikufuna kuvomereza madandaulo osavomerezeka mkati mwa masiku 2 ogwira ntchito ndikupereka yankho mkati mwa masiku 5 ogwira ntchito atavomereza. Ngati izi sizingatheke (mwachitsanzo, chifukwa cha ogwira ntchito ali patchuthi kapena akufunika zambiri), tidzakudziwitsani zifukwazo ndikukupatsani nthawi yoyerekeza.

Kusamvana Mwadongosolo

ngati sitinathe kukukwanitsirani madandaulo anu pakadali pano, chonde titumizireni pasanathe masiku 10 ogwira ntchito atayankha kupempha kuti mlanduwo uchuluke ndipo fotokozani chifukwa chomwe mukuwona kuti ndikofunikira.

Dandaulo lanu la Gawo 2 lidzavomerezedwa ndikuperekedwa kwa Woyang'anira Makasitomala.

Customer Service Manager adzaunikanso mlandu wanu kuti atsimikizire kuti tachita njira zolondola, kuti kafukufukuyu anali wokwanira, komanso kuti madandaulo omwe mwapeza anali abwino komanso omveka.

Izi zidzakwaniritsidwa mkati mwa masiku 10 ogwira ntchito kuyambira tsiku lovomerezeka. Nthawi zina, kufufuza kwathu kumatenga nthawi yayitali kuposa momwe timayembekezera; komabe, tidzakudziwitsani mokwanira ndi mayankho omwe ali ndi mayankho, omwe nthawi zonse azikhala ndi tsiku lomwe tikuyembekezera yankho lathu lonse.

Ngati simukukhutira ndi yankho lathu

Madandaulo athu amkati akatha, ngati simukukhutira ndi zotsatira zake ndipo mukudandaula ndi zomwe zidachitika pambuyo pa 1 Januware 2025, mutha kulumikizana ndi The Enforcement Conduct Board (ECB) mwachindunji kuti muwonjezere madandaulo anu kwa iwo.

Kupanga madandaulo - enforcementconductboard

Buku la ECB's Complaint Handling Process lingapezeke Pano

Madandaulo ku Enforcement Conduct Board pakadali pano akuyenera kupangidwa mkati mwa mwezi wa 1 kuchokera pomwe madandaulo alandilidwa kuchokera ku Rundles.

Ngati a ECB akuwona kuti sangathe kulingalira madandaulo anu, adzakulangizani. Kumene bungwe loyenera liyenera kuganiziridwa lidzakulangizani moyenerera.