Amy Collins
Managing Director
Amy brings nearly 18 years’ industry experience to our organisation in both operational, contract & client management roles.
Amy’s primary responsibilities are to oversee the management of our client base, monitor service delivery and drive customer service performance. A recent example of this is our imminent accreditation to the Customer Service Excellence Standard which demonstrates our commitment to providing the best customer service in the industry.
Amy acts as ‘Board Sponsor’ for a number of clients and ensures she visits clients as much as possible. By discussing challenges and opportunities with clients, Amy is able to guide our Solution Design Teams to deliver innovation which is specifically targeted at client’s needs.
Amy has developed strong relationships with the 3rd sector to ensure we effectively support the vulnerable in society and are able to quickly react and respond to changes in individual’s circumstances.
Amy’s true passion is customer service. Amy takes every opportunity to discuss the experiences which people have had through contacting or working with Rundles. Only by hearing people’s experiences directly is it possible to continually enhance our service provision.
From the newsdesk
CIVEA Analysis of Enforcement Agents
CIVEA has responded to a unique study of over 600 visits, in which independent analysis of enforcement agents showed that the vast majority of enforcement agents …
We are delighted to announce an important new partnership!
Rundles, a leading provider of ethical debt enforcement services, has been awarded partnership status by Stop Loan Sharks through their Partnership Recognition Programme. This collaboration …
Amy Collins Elected Vice President of CIVEA
We are proud to announce that Amy Collins, Managing Director of Rundles, has been elected as the Vice President of the Civil Enforcement Association (CIVEA). …
Rundles gain ECB Accreditation
Rundles are delighted to be accredited by the Enforcement Conduct Board (ECB). The Enforcement Conduct Board is the independent oversight body for the debt enforcement …