Council Tax

Customer Service

Rundles have an enviable reputation for fantastic customer service and high recovery performance.

We enforce Council Tax for over 60 Authorities.  Each benefits from dedicated Enforcement Agent teams, trained far in excess of legislative requirements.

Of course we deliver industry leading recovery rates.  However, what really makes us different is our Customer Service.

We’re probably a small client, but you make us feel the most important.

Weymouth & Portland Council

Dedicated Customer Service

Each Authority is supported by named Client Team Advisors, available via direct phone and email, to manage your day to day enquiries.

These Level 3 qualified experts are knowledgeable about your contract, your staff and your requirements…No more sitting in call centre queues and repeating your enquiry to people you have never dealt with before!

Your account is strategically managed by an experienced Account Manager and Board Level Sponsor – both of whom attend scheduled review meetings and are available to you at any time.

Vulnerability

We understand the need to balance recovery with protecting those who find themselves to be vulnerable.  Vulnerability cases are managed by our Welfare Team to provide specialist support.

Our programme of vulnerability training, case reviews and liaison with advice organisations Countrywide ensures we effectively identify, support and signpost those in need.

We place customer service at the heart of everything we do…..but don’t just take our word for it….