Customer Service
Rundles have an enviable reputation for fantastic customer service and high recovery performance.
We enforce Council Tax for over 60 Authorities. Each benefits from dedicated Enforcement Agent teams, trained far in excess of legislative requirements.
Of course we deliver industry leading recovery rates. However, what really makes us different is our Customer Service.
We’re probably a small client, but you make us feel the most important.
Weymouth & Portland Council
Dedicated Customer Service
Each Authority is supported by named Client Team Advisors, available via direct phone and email, to manage your day to day enquiries.
These Level 3 qualified experts are knowledgeable about your contract, your staff and your requirements…No more sitting in call centre queues and repeating your enquiry to people you have never dealt with before!
Your account is strategically managed by an experienced Account Manager and Board Level Sponsor – both of whom attend scheduled review meetings and are available to you at any time.
Vulnerability
We understand the need to balance recovery with protecting those who find themselves to be vulnerable. Vulnerability cases are managed by our Welfare Team to provide specialist support.
Our programme of vulnerability training, case reviews and liaison with advice organisations Countrywide ensures we effectively identify, support and signpost those in need.
We place customer service at the heart of everything we do…..but don’t just take our word for it….
Get More Info
To find out how Rundles will improve your recovery and the service you receive, please get in touch’ and we’ll call straight back.
From the newsdesk
CIVEA Analysis of Enforcement Agents
CIVEA has responded to a unique study of over 600 visits, in which independent analysis of enforcement agents showed that the vast majority of enforcement agents …
We are delighted to announce an important new partnership!
Rundles, a leading provider of ethical debt enforcement services, has been awarded partnership status by Stop Loan Sharks through their Partnership Recognition Programme. This collaboration …
Amy Collins Elected Vice President of CIVEA
We are proud to announce that Amy Collins, Managing Director of Rundles, has been elected as the Vice President of the Civil Enforcement Association (CIVEA). …
Rundles gain ECB Accreditation
Rundles are delighted to be accredited by the Enforcement Conduct Board (ECB). The Enforcement Conduct Board is the independent oversight body for the debt enforcement …