New Service

We manage Non Domestic Rates enforcement for over 30 Local Authorities countrywide.

Business rates provide a critical income for clients, so we’ve established dedicated teams who focus entirely on NDR recovery.

These experts receive advanced training from legal experts to combat avoidance, guarantee legal compliance and maximise prompt recovery.

Each Team includes specialists from all operational areas – this cross function, integrated approach leads the way in delivering individual strategies to maximise recovery on every case.

Prompt action is critical.  During ‘Compliance’ we undertake enhanced trace, search and engagement activity, immediately acting on new intelligence received.

Should attendance be required, Enforcement Agents collect or agree short term arrangements supported by Controlled Goods Agreements.

We work with specialist law firms who analyse cases and implement enhanced recovery techniques with client approval to combat evasion and maximise recovery.

Customer Service

Each Authority is supported by named Client Team Advisors, available via direct phone and email, to manage your day to day enquiries.

Clients also deal directly with their specialist NDR Team to deliver an effective partnership approach.

These Level 3 qualified experts are knowledgeable about your contract, your staff and your requirements…No more sitting in call centre queues and repeating your enquiry to people you have never dealt with before!

Client’s accounts are strategically managed by an experienced Account Manager and Board Level Sponsor – both of whom attend scheduled reviews and are always available.

Our ability to tailor our approach provides total flexibility to each client’s service, as demonstrated by the testimonial below:

I have found both the staff and Management at Rundles are prepared to offer a service to the Council which is both flexible and tailored to our unique requirements.

At times we have needed to vary our approach at short notice and have been impressed by the willingness to meet our requests.

London Borough of Havering