Rundles Client Survey Results: A Commitment to Excellence

At Rundles, we pride ourselves on delivering ethical enforcement services that are highly tailored to our clients’ needs. Our commitment to high-quality, fair debt resolutions is reflected in our recent client survey results, which highlight our dedication to exceptional service and client satisfaction.

We recently conducted a survey among our clients, offering to donate to the Trussel Trust for every completed response. We received responses from over 50% of our clients, resulting in a donation of £500 to the Trussel Trust. We are grateful to our clients for their participation and feedback.

One of the key metrics we measured was our Net Promoter Score (NPS), which indicates how likely our clients are to recommend Rundles to a colleague. We are pleased to report an NPS of 63, a strong indicator of client satisfaction and loyalty. Our goal for next year is to see an increase in this score as we continue to enhance our services.

• Revenue Generation: 98% of respondents are satisfied or very satisfied with the level of revenue Rundles generates for them. This demonstrates our effectiveness in delivering financial results for our clients.
• Fair and Professional Debt Resolution: 98% of clients find Rundles very effective or effective in resolving debt cases fairly and professionally. This underscores our commitment to ethical and professional practices.
• Team Professionalism: An impressive 100% of respondents rated the professionalism of our team members as excellent or good. This reflects the high standards we maintain in our interactions with clients.

We are proud to recognise the outstanding contributions of our team members, with several clients highlighting individuals who have delivered exceptional service. Here are some of the comments from our clients that highlight our team’s dedication and the quality of our services:

• “Emma Pryke and Samantha Roberts have been brilliant. They are both very patient and understand our workloads, which include delays in responding to them. The team agrees they are a credit to Rundles.”
• “Mike Harkins is very professional and understands the needs of our council. Very easy to deal with and usually gets to the bottom of any problems quickly.”
• “Michelle Diggin is an excellent Account Manager who has supported us when we have required it. The complaints team has been very professional and dealt with issues very quickly.”
• “Nick Francis is always helpful, polite, and professional in supporting us. We have built up a good working relationship with Rundles over the years, and Nick has been a big part of that.”

We value the additional comments and suggestions provided by our clients and are committed to using this feedback to further improve our services. Our goal is to maintain the highest levels of customer service and client confidence, ensuring fair and professional debt resolutions.

We will continue to run this survey annually to track our progress and identify areas for improvement. Our aim is to see an increase in our Net Promoter Score next year, reflecting our ongoing commitment to excellence and client satisfaction.

Emma Watson, a recent addition to the Rundles team, shared her thoughts on the survey results: “I was delighted to see these results, which confirm that I have joined the right company! It’s clear that Rundles is dedicated to excellence and client satisfaction.”

Amy Collins, Managing Director of Rundles, expressed her pride in the results and her team: “I am incredibly proud of the results and the hard work of our entire team. This survey highlights our commitment to delivering the highest levels of service and the trust our clients place in us.”

Thank you to all our clients for their trust and partnership. Together, we will continue to achieve the best outcomes in each and every case.